Support
Spotted a bug, got feedback, or stuck on your account? Fill in the form below and we'll get back to you.
Response Time
We aim to reply within a few days. Hairier issues might take a bit longer.
Security Issues
Reporting a security vulnerability? Pick the “Bug Report” category and lay out the issue in as much detail as you can.
Before you write
A short triage list so the right person picks up your message and you get a useful answer the first time round.
- Account and billing problems — email from the address tied to your account so we can find you in our records. Mention the last four digits of the card on file (never the full number) when querying a charge.
- Lesson errata — paste the URL of the page and the paragraph or code block that looks wrong. Quoting the exact line is faster than describing where it sits.
- Bug reports — note the browser, operating system, and what you were doing when the bug appeared. A screenshot or a short reproduction recipe shaves days off the back-and-forth.
- Security disclosures — see our security testing policy for the rules of engagement and the scope. We treat coordinated disclosure as the default and will tell you when we plan to ship a fix.
- Feedback and feature ideas — say what you were trying to do, not just what you wished the tool did. Knowing the underlying task helps us decide whether the answer is a feature, a docs change, or a different workflow.
We answer in the order tickets arrive, with security and account access bumped to the front of the queue. If you do not hear back inside a week, it is fine to send a polite nudge.